RETURNS

Returns process

Please fill out our returns form Name/Email/Reason for return and in the message box list as much information as possible regarding your return.

Please allow 24 working hours for us to get back to you regarding your return.

Returns Form

If you wish to return your item please let us know within 28 days of receipt by submitting the returns form. All returns must be in their original unused condition and in their original packaging.

We will not refund items not in their original condition as they will be unfit to be re-sold.

All you need to pay is the return postage. The product remains your responsibility until it arrives back with us, we do not accept responsibility for products lost or damaged in the post.

Once we receive the item back we will refund the item less the original postage costs.

Damages - All our items are checked for defects and damage before dispatch, Goods unfortunately damaged in transit will need to be reported to us within 24 hours of delivery by using the returns form and a picture needs to be uploaded showing evidence of the damage . At this stage we reserve the right to either replace the item or to issue you a refund for the item.

You may be required to return the item so we can inspect the item further to access the damage further details will be emailed to you regarding postage.

Havoc Hill will not accept the return of goods made to special order.  

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